Returns and Refunds Policy – Elegance on Rent

Returns Policy

Return Deadline: Customers must return rented products within 3 days from the delivery date.
Late Returns: A late fee of 30% of the rental amount per day will be charged for returns after the 3-day period. If the product is not returned within 8 days, a late fee equivalent to 150% of the product’s retail price will be charged.
Condition of Returns: Products must be returned in satisfactory condition. Any damages will incur additional charges.

Final Sales: No returns or exchanges are accepted for purchased products. All sales are final.

Processing Time: Refunds for eligible cancellations and returns will be processed within 15-45 days, depending on bank/payment gateway policies.
Third-Party Gateways: Refunds are processed through third-party payment gateways. EOR is not liable for any delays or failures in the refund process but will take reasonable steps to ensure timely processing.

One-Time Charge: The initial rental fee includes a one-time delivery or pick-up charge.
Additional Charges: Any additional delivery or pick-up requests will incur extra charges, which the customer must pay.

Right to Cancel: EOR reserves the right to cancel any order at its discretion. Reasons may include product unavailability, payment issues, inaccurate customer details, delivery location restrictions, or any identified malpractice.
Notification and Refund: Customers will be notified via the provided contact details if their order is canceled. If payment has already been made, the rental amount or purchase price will be refunded within a reasonable time frame.

Pre-Dispatch Cancellations: Customers can request cancellations only before the product is dispatched. Cancellations made 48 hours before the booking date or dispatch will receive a full refund.
Post-Dispatch Cancellations: Cancellations within 48 hours of the booking date or after dispatch will result in partial or no refunds. All cancellation requests must be sent via WhatsApp.